FAQ
Sizing?
Please see below our size guide
When will I get my order?
Most orders go out next day, however during busy periods this may become 2-3 business days.
Once we've shipped your items they will be with you in 1-7 business days. All orders are posted via Australia Post.
What's your returns policy?
We are happy to return items if they are not what you ordered or the wrong size, we'll cover the postage on these.
A couple of other things required to return items:
- The item must be in the same condition as it was when we sent it out.
- The item can't be worn or have any stains on it.
- Return must be within 30 days of your purchase.
- Make sure you email us first so we know what you want to do.
Where can I get Onshore Threads?
Our website ships to most Australian addresses. We can also post internationally too - just send us an email to check freight pricing.
We have a selection of local stockists in the Perth region. Please check our stockist page for more info.
We also do market stall pop-ups from time to time in Western Australia, where we have most of the range available. Keep an eye on Facebook and Instagram to see where we might be popping up!
Wholesale
If you are interested in stocking Onshore Threads in your store, drop us a line at [email protected] with a bit of information about your store and we will get back to you ASAP!
How can I pay for my goods?
Goods can be purchased online using credit or debit cards and using afterpay. If you would like to pay via direct deposit or cash please contact us by email.
Facebook: www.facebook.com/onshorethreads
Email: [email protected]
Cheers for the support!